Session: An Exceptionally Human Solution for Customer Satisfaction
Why You Should Listen to Stacy Sherman on an Exceptionally Human Solution for Customer Satisfaction:
Stacy Sherman will be speaking about humanizing business, why it matters, actionable tips, and best practices that attendees can do now to differentiate their brands. What makes Stacy credible is that she is a strategist and practitioner, leading customer experience and employee engagement every day. She’s the CX Director at a Global Corporation, Schindler Elevator, and previously led CX at Verizon. In her spare time, she is also blogging, writing for Forbes, mentoring people about DoingCXRight® , and writing her next book.
Stacy Sherman is a Customer Experience (CX) Strategist, Practitioner, and Digital Marketer. She’s known for HUMANIZING business and differentiating brands beyond price. Stacy doesn’t just talk about it. She’s DOING it…making an impact as Director of CX and Employee Engagement at Schindler Elevator Corporation, previously led CX at Verizon. When Stacy’s not at work, she’s writing for Forbes, blogging, speaking, and co-writing two CX International books launching soon.
Stacy is on a mission to help connect people and inspire great authentic customer experiences fueled by motivated, INCLUDED, happy employees. It’s the reason she started DoingCXRight®, which is a journey based framework that maximizes satisfaction through a practical approach. It entails both HEART & SCIENCE — combining proven methodologies to create real brand affinity, loyalty, and a competitive edge that delivers results.