The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

The Contact Centerʼs Journey to the Cloud: A Strategic Initiative with Hard Choices in 2021

A Frost & Sullivan Virtual Think Tank Article Market Challenges Signal Hard Choices The contact center (CC) represents a broad and mature market with almost 40 years of development. It comprises dozens of providers, catering to sites as small as 10 agents to thousands of globally dispersed representatives in a single enterprise. Figure 1.0...

Five Timely Take-Aways from Customer Experience Ecosystem: A Frost & Sullivan VIRTUAL Executive MindXchange

Patricia Jacoby from Frost & Sullivan shares a few of the many timely insights from this content-rich virtual event.

Looking for the Why? Stay Engaged by Finding Value
and Purpose

The workforce of today is dramatically changing from our workforce of yesteryear.  Organizations are looking for ways to navigate the new challenges of work from home, find balance for our employees, and meet our customer’s needs. It is hard to let go of the past and be responsive to the constant change. As individuals, in the workforce and at...

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