The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Three Skill Sets Leaders Need to Prioritize Today

Today, transformative skill sets are needed to build teams that are cohesive, productive, profitable and happy. (Not necessarily in that order). If you have blind spots, you, your team, and your organization will struggle to thrive in a business climate that is constantly changing.

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Three Skill Sets Leaders Need to Prioritize Today

Today, transformative skill sets are needed to build teams that are cohesive, productive, profitable and happy. (Not necessarily in that order). If you have blind spots, you, your team, and your organization will struggle to thrive in a business climate that is constantly changing.

BROWSE RECENT POSTS

How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

There was a gap in the dialysis industry with regards to additional support for patients during the first 90 days of starting dialysis. Baxter identified this as an opportunity to utilize telehealth technology along with RPM through our connected devices to provide additional support for patients during their first 90 days on dialysis.

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Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered both strategic and tactical solutions to many of today’s most challenging customer experience issues.

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