The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Feedback is a Gift: Unwrapping Opportunities in Negative Responses

Part 1: The Sinking Feeling That sinking feeling after receiving scathing criticism of your creation – we've all been there. Suddenly, the hours you spend pouring your passion into the experience for your product or service feel questioned. It stings, but what if I told you this harsh feedback, however brutal, could be the rocket fuel your...

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