The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Six Strategies to Keep Your Customers Engaged in Uncertain Times

As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let's look at restaurants as an example. Many restaurants that prided themselves on the dining room...

How To Make “Voice of Customer” Your Game Changer

Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs. Buying decisions go way beyond price as we often pay a higher cost to shop at a particular place. Consider coffee, for example. Customers, including me, spend triple the price at...

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Digital Transformation and our Journey at Empire-Today

Digital transformation is the hot topic these days. From the marketing departments of software firms to the C-level suite in most companies, the idea of transforming to new digital channels using the latest technologies offers us the potential of reaching more...

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