The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Building Vibrant Voice-of-the-Customer Programs

What is the Voice of Customer (VoC)? When your customers speak… do you listen? And do you listen even when they don’t speak? In order to be competitive in customer experience, you need to be in tune with what your customers want and adapt to changing customer needs - and that requires listening to your customers when they speak to you. Perhaps...

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Building Vibrant Voice-of-the-Customer Programs

What is the Voice of Customer (VoC)? When your customers speak… do you listen? And do you listen even when they don’t speak? In order to be competitive in customer experience, you need to be in tune with what your customers want and adapt to changing customer needs -...

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