The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

A Video Presentation from the 19th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange | BEST PRACTICE – Teaming Up to Raise NPS

 Presented by: Brian Wolfe Vice President, Global Customer Experience JBL, a division of HARMAN International Abstract: JBL’s Consumer Division has been moving to more online sales over the last several years and this leads to additional digital engagements with customers. Historically we had asked customers about their experience via NPS survey...

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How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

There was a gap in the dialysis industry with regards to additional support for patients during the first 90 days of starting dialysis. Baxter identified this as an opportunity to utilize telehealth technology along with RPM through our connected devices to provide additional support for patients during their first 90 days on dialysis.

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