The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Leveraging KPIs for Better Customer Service

Focusing on KPIs can create more personal interactions with customers, and the type of experience you provide to customers does matter – and can be improved because of the “agent score card.”

FEATURED

Leveraging KPIs for Better Customer Service

Focusing on KPIs can create more personal interactions with customers, and the type of experience you provide to customers does matter – and can be improved because of the “agent score card.”

BROWSE RECENT POSTS

X