Strategy and Tactics for Extraordinary Times

Be Inspired by an Inspiring Community with

Fab Facilitators, NOT Speakers Out of the Box Networking Real-Time Conversations & Networking Return on Relationships









Customer Contact Virtual Prepares you for the Future of Customer Care

Elevating the Agent Experience

Elevating Agent Experience and Effectiveness

Operational Excellence Icon

Operational Excellence in the New Now

Customer Journey Icon

Reimagining the Customer Journey & Experience

Our Participants Say It Best

The recent Customer Contact Executive MindXchange event was a first for me – and I could not recommend it more!! The insights gleaned, solution providers made available, and the execution and support of the Frost & Sullivan team is second to none. If you have been on the fence on whether you should attend or not – pull the trigger, your future self (and your organization) will thank you later!!

Senior Director, Learning and Performance Enablement
Northwestern Mutual

I truly enjoyed having the opportunity to join leaders in speaking about our most important resource: Our Team Members. I learned so much by connecting with experienced leaders and connecting on best practices on culture in contact centers. 

Vice President of Customer Service


Great job! The best event I have ever attended!

Director, Contact Center Operations
 J. Knipper and Co.

The Customer Contact Executive MindXchange was an absolute enriching experience. The level of knowledge and wealth of experience of the participants created an environment of learning and development throughout each day. Mix in the activities that promoted networking and first class accommodations and the experience is tough to beat. I walked away with valuable insights, ideas and fantastic new contacts.

Chief Operations Officer
ActivEngage, Inc.

I'm so glad in-person events are back! I was so impressed by the event production, networking, and thought leaders in attendance.

Senior Director, Customer Success
Muck Rack

This event was distinctly different from other conferences I have attended. I enjoyed the enhanced networking and thought partnering. Being part of the conversations rather than simply shuffling from presentation to presentation made the content and experience both more meaningful and actionable.

Senior Workforce Manager
Kaiser Permanente

A Can’t Miss Event. Expect the Unexpected