september, 2020

22sep2:25 PMBEST PRACTICE - The Evolution of Digital Tools: Adapting to the Omni-Digital-Channel Customer Revolution2:25 PM EDT Rockstar Insights: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Event Details

We now all live in a work from home lifestyle – hopping from video conferencing app to app is the new norm (even for our children). It’s time to enable your customers to connect with your company via video conferencing tools and messenger apps on their phone. Social media and the new digital channels are becoming the way customers prefer to connect as they are juggling their busy work from home day. It is no longer just a dumping ground for negative feedback and reviews, they expect real-time responses and answers.

Call to Action:

  • Jumpstart your learning curve with these takeaways on the ever evolving digital landscape
  • Prepare for the omni-digital-channel customer revolution with best practices and lessons learned

Time

(Tuesday) 2:25 PM EDT

Rockstar Insights

Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Why You Should Listen to Aarde Cosseboom on the Evolution of Digital Tools:

Aarde has built his career on designing and implementing Contact Center technology for the last couple of decades. In recent years he has won multiple awards for his ingenuity and bleeding edge designs of new emerging technologies. Last year he wrote a book that captures the basics behind ‘customer experienced focused design’ called Enable Better Service available on Amazon.

Speaker Link

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