We now all live in a work from home lifestyle - hopping from video conferencing app to app is the new norm (even for our children). It’s time to enable
We now all live in a work from home lifestyle – hopping from video conferencing app to app is the new norm (even for our children). It’s time to enable your customers to connect with your company via video conferencing tools and messenger apps on their phone. Social media and the new digital channels are becoming the way customers prefer to connect as they are juggling their busy work from home day. It is no longer just a dumping ground for negative feedback and reviews, they expect real-time responses and answers.
Call to Action:
Jumpstart your learning curve with these takeaways on the ever evolving digital landscape
Prepare for the omni-digital-channel customer revolution with best practices and lessons learned
(Tuesday) 2:25 PM EDT
Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group
Why You Should Listen to Aarde Cosseboom on the Evolution of Digital Tools:
Aarde has built his career on designing and implementing Contact Center technology for the last couple of decades. In recent years he has won multiple awards for his ingenuity and bleeding edge designs of new emerging technologies. Last year he wrote a book that captures the basics behind ‘customer experienced focused design’ called Enable Better Service available on Amazon.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.