A Frost & Sullivan Executive MindXchange: Where Everyone is a Thought Leader

An "EXCLUSIVE & PURPOSELY ATYPICAL" Experience

Embracing a New Era in Customer and Agent Experience

Be Inspired by an Inspiring Community with

Fab Facilitators, NOT Speakers Out of the Box Networking Real-Time Conversations & Networking Return on Relationships

April 23-26, 2023
Marriott Harbor Beach Resort and Spa
Ft. Lauderdale, FLORIDA

DON’T MISS OUT! SEE YOU IN FLORIDA

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Customer Contact East Prepares you for the
Future of Customer Care

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Customer Engagement: Rethink and Reinvigorate

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AI and Automation: Delivering Value
to the Agent

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Performance Management: Alignment and Optimization

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New Ways of Working: Reimagined

Our Participants Say It Best

"Amazing Job - You Guys Rock!"
Senior Customer Experience Center of Excellence, Danone

"Great Job! The best event I have ever attended. The start, the sessions, everything!"
Director, Contact Center Operations, J. Knipper and Co.

J. Knipper and Co.

"I'm impressed by the professionalism and the quality of attendees - they are decision-makers, unlike most other conferences."
Executive Coach, Innovators + Influencers

Innovators+Influencers

"Relevant topics... Good team of organizers...Useful content...Great opportunity to network!"
Vice President, Customer Service, Honda Aircraft Company

Honda Aircraft Company

"Great session to learn about solutions from vendors."
Vice President, Operations, Strategy and Business Intelligence, PSCU

Safelite

"I learned so much by connecting with experienced leaders and connecting on best practices on culture in contact centers."
Vice President of Customer Service, Shipt

Shipt

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