A Frost & Sullivan Executive MindXchange: Where Everyone is a Thought Leader
An "EXCLUSIVE & PURPOSELY ATYPICAL" Experience
Embracing a New Era in Customer and Agent Experience
Be Inspired by an Inspiring Community with
Fab Facilitators, NOT Speakers
Out of the Box Networking
Real-Time Conversations & Networking
Return on Relationships
Marriott Harbor Beach Resort and Spa
Ft. Lauderdale, FLORIDA
DON’T MISS OUT! SEE YOU IN FLORIDA
Customer Contact East Prepares you for the
Future of Customer Care
Customer Engagement: Rethink and Reinvigorate
AI and Automation: Delivering Value
to the Agent
Performance Management: Alignment and Optimization
New Ways of Working: Reimagined
Our Participants Say It Best
"Amazing Job - You Guys Rock!"
Senior Customer Experience Center of Excellence, Danone
"Great Job! The best event I have ever attended. The start, the sessions, everything!"
Director, Contact Center Operations, J. Knipper and Co.
"I'm impressed by the professionalism and the quality of attendees - they are decision-makers, unlike most other conferences."
Executive Coach, Innovators + Influencers
"Relevant topics... Good team of organizers...Useful content...Great opportunity to network!"
Vice President, Customer Service, Honda Aircraft Company
"Great session to learn about solutions from vendors."
Vice President, Operations, Strategy and Business Intelligence, PSCU
"I learned so much by connecting with experienced leaders and connecting on best practices on culture in contact centers."
Vice President of Customer Service, Shipt