Achieving Agility Amidst Uncertainty

Be Inspired by an Inspiring Community with

Fab Facilitators, NOT Speakers Out of the Box Networking Real-Time Conversations & Networking Return on Relationships

April 3-6, 2022
Marriott Harbor Beach Resort and Spa
Ft. Lauderdale, FLORIDA









Customer Contact East Prepares you for the Future of Customer Care

WFH Business as Usual

AI and Automation

Customer Engagement and Experience

Our Participants Say It Best

Frost & Sullivan does an amazing job of looking for relevant, timely topics for keynote speakers and breakout discussions.
Teddi Burress, Director, Customer Experience, Nationwide

This is hands down, the best virtual event layout, support and seamless experience I have ever had. You should really be so proud!! Great job!

Wendy Conley, CARE Supervisor, Homesite


Good content and really fun interactive sessions and games.
Debbie Elchlepp, Director, Contact Center Operations, Twinstar Credit Union

Twinstar-Credit Union

The Executive MindXchange created a learning environment where colleagues felt empowered to collaborate and to help each other.
Chris Keenan, Senior Director & Head of Medical Customer Engagement, Bristol-Myers Squibb

Bristol-Myers Squibb

The entire speaker roster were rock stars in their respective fields.
Vinod Varma, Vice President, Omnichannel Service Experience, UnitedHealth Group

UnitedHealth Group

The event was well rounded!
Kelly Easter, AVP, Contact Center Design & Optimization, Safelite


This was the best virtual event I have attended. It was fun, focused and kept the participants in mind.
Philip Bennett, Customer Service Operations Manager, Empire Today

Empire Today

Material is relevant; speakers are knowledgeable; virtual networking is great; lots of relevant ideas. Sparked my team!
Amar Sidhu, Senior Vice President, Country Head, ADP Philippines

ADP Philippines

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, Officium Labs
Customer Engagement Leadership Council Member

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