september, 2020

24sep1:05 PMEXECUTIVE INSIGHT - Creating a Touchless Experience1:05 PM EDT Headliner: Christina Pletnewski, Vice President, Customer Experience, Safelite AutoGlass

Event Details

Safelite is known for its high touch, high care service.  Learn how COVID-19 sparked a change in Safelite’s business model overnight, building a touchless experience while growing NPS.

Call to Action:

  • Reimagine your business model in times of change
  • Pivot quickly to continue providing your customers with the experience they want and the business results you need

Headliner

Christina Pletnewski, Vice President, Customer Experience, Safelite AutoGlass

Why You Should Listen to Christina Pletnewski on Creating a Touchless Experience:

Christina Pletnewski is known by her coworkers as a tiny firecracker with an explosive personality. There’s a lot more to repairing, replacing and recalibrating a windshield than the average person knows. That’s why her wit, curiosity and action orientation play a vital role in driving innovative experiences and solutions that capture the trust and business of nearly 11 million customers a year.

Speaker Link

Time

(Thursday) 1:05 PM EDT

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