september, 2020

24sep1:25 PMZone 2. Personalized Service Experiences: Driving Next Level Customer Service1:25 PM EDT Fab Facilitator: Mike McCarron, Vice President of Customers, Gladly

Event Details

Customer experience can make or break your brand. Poor customer service experience can drive even the most loyal customers into the arms of your competitors. Empowering agents with a people centered platform will help build meaningful customer relationships, reduce customer service costs, increase satisfaction scores and even drive significant revenue.

Call to Action:

  • Overcome the problems caused by poor customer experience
  • Drive low cost, high touch resources to increase sales opportunities
  • Leverage a 360 degree view of customer interactions to drive business, process and loyalty improvements


(Thursday) 1:25 PM EDT

Fab Facilitator

Mike McCarron, Vice President of Customers, Gladly

Speaker Link