22sep1:05 PMHEADLINER - Disruption, Dolly, Dilbert and Droids: The ‘D’s Reshaping the Future of Work & the Contact Center1:05 PM EDT Headliner: Dr. Nicola Millard, Principal Innovation Partner, BT Enterprise CTIO, BT
Automation was supposedly the force reshaping the future of work – turns out it wasn’t technology, but a virus which disrupted everything. The Digital workplace is changing and there are
Automation was supposedly the force reshaping the future of work – turns out it wasn’t technology, but a virus which disrupted everything. The Digital workplace is changing and there are significant implications for employees, whether physical offices are dead, and what skills people need in an increasingly automated, remote, globalized workforce.
Call to Action:
Why you should listen to Dr.Nicola Millard on Dilbert and Droids:
Once described as “human caffeine” on Twitter, Dr.Nicola Millard injects a positive, people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing and business consulting to generate data, provocations and stories which can engage and create conversations from the board room, to the front line. No frothy coffee; just solid research.
(Tuesday) 1:05 PM EDT
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