2020 FEATURED SPONSORS
Aceyus
Aceyus, a World’s Top 10 Best Contact Center Solution Provider, offers contact center data visualization and reporting solutions. Our product is designed to elevate the customer experience, while also keeping agent and call center management in mind with our user-friendly dashboards and reporting options.
Aspect
Aspect’s large-enterprise, best-of-breed contact center and workforce optimization software helps companies keep agents engaged while providing exceptional customer experiences. Our flexible, highly scalable applications are used by millions of agents every year and support billions of consumer interactions around the world. Available on-premises or in any cloud or hosted environment.
Cicero
Front-office data mining and analytics for Process and People. Form a complete view of process data by gathering every endpoint entry from users, systems, and applications— everything from the desktop, log files, direct database access, spreadsheets, and web services. Then analyze and make purposeful decisions that support your business transformation journey.
Edify
Edify connects businesses with customers and employees with each other. Edify Huddle unites contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single pane of glass backed by cloud-native global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Gladly
Gladly is a radically personal customer service platform. Unlike legacy customer service platforms, Gladly is designed with people at the center (not tickets) and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences.
HGS
HGS is a global customer experience management company that combines technology-powered services in ai, automation, analytics and digital with domain expertise focusing on contact center solutions and back office processing to deliver transformational impact to clients. HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries as well as a Work@Home delivery network of over 20,000 agents making a difference to some of the world’s leading brands across nine key verticals.
Inspiro
Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction. Inspiro is owned by Relia, a member of Japan’s Mitsui Group.
Jacada
Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.
Lifesize
Lifesize (formerly Serenova) delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud contact center, cloud video conferencing and advanced collaboration solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device.
PTP
PTP collaborates with leading businesses to develop results-driven technology solutions that transform customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.
RingCentral
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence, which unlocks insights from interaction data to accelerate business outcomes.
Salesforce
Service Cloud, the world’s #1 customer service platform, empowers every service employee with the innovative tools, unified data, and embedded training needed to deliver world-class customer service. Across every channel, Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, trusted, and inclusive.
ServiceNow
ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multistep tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations, human resources and more, creating a better experience for your employees and customers.
Verint
Verint® helps organizations simplify, modernize, and automate customer engagement through proven cloud and hybrid solutions. Our portfolio of customer engagement solutions leverages the latest in artificial intelligence and advanced analytics technology to help organizations unlock the potential of automation and intelligence to drive real business impact.