2020 FEATURED SPONSORS
Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus on Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.
Aspect’s large-enterprise, best-of-breed contact center and workforce optimization software helps companies keep agents engaged while providing exceptional customer experiences. Our flexible, highly scalable applications are used by millions of agents every year and support billions of consumer interactions around the world. Available on-premises or in any cloud or hosted environment.
Front-office data mining and analytics for Process and People. Form a complete view of process data by gathering every endpoint entry from users, systems, and applications— everything from the desktop, log files, direct database access, spreadsheets, and web services. Then analyze and make purposeful decisions that support your business transformation journey.
Cognigy is a global leader in conversational AI automation. Its low-code platform, Cognigy.AI, empowers enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale.
Edify connects businesses with customers and employees with each other. Edify Huddle unites contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single pane of glass backed by cloud-native global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
HGS provides business process management (BPM) services from contact centers to HRO, back-office, and marketing solutions. Taking a true “globally local” approach with over 44,200 employees in 75 worldwide locations, HGS combines technology-powered services in automation, analytics, and digital to deliver transformational impact to some of the world’s leading brands across nine key verticals.
Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction. Inspiro is owned by Relia, a member of Japan’s Mitsui Group.
Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.
Lifesize (formerly Serenova) delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud contact center, cloud video conferencing and advanced collaboration solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device.
PTP collaborates with leading businesses to develop results-driven technology solutions that transform customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
Service Cloud, the world’s #1 customer service platform, empowers every service employee with the innovative tools, unified data, and embedded training needed to deliver world-class customer service. Across every channel, Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, trusted, and inclusive.
ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multistep tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations, human resources and more, creating a better experience for your employees and customers.
Verint® helps organizations simplify, modernize, and automate customer engagement through proven cloud and hybrid solutions. Our portfolio of customer engagement solutions leverages the latest in artificial intelligence and advanced analytics technology to help organizations unlock the potential of automation and intelligence to drive real business impact.