september, 2020

22sep1:25 PMZone 3. Harnessing the Voice of the Customer to Drive Growth1:25 PM EDT Fab Facilitator: Rommel Regino, Head of Global Operations, Inspiro Rockstar Insights: Randy Bassett, General Manager, Customer Experience Operations Planning and Shared Services, DISH
Dianne Strong-Summerhays, Director, Sales & Customer Care Operations, Harry & David
Julie Kaufman, Director, Customer Experience, 1800Flowers.com

Event Details

The always-connected consumer is the new market reality. How do you adapt your VoC program to cut through the online noise, capturing and using customer feedback to drive growth and great customer experiences?

Call to Action:

  • Gain a deeper understanding of customer needs and expectations
  • Develop a VoC program that really drives ROI

Time

(Tuesday) 1:25 PM EDT

Rockstar Insights

Dianne Strong-Summerhays, Director, Sales & Customer Care Operations, Harry & David

Speaker Link

Julie Kaufman, Director, Customer Experience, 1800Flowers.com

Speaker Link

Randy Bassett, General Manager, Customer Experience Operations Planning and Shared Services, DISH 

Speaker Link

Fab Facilitator

Rommel Regino, Head of Global Operations, Inspiro

Why Should We Listen to Rommel Regino on Harnessing the Voice of the Customer to Drive Growth?

Rommel is hailed as one of the most influential operational leaders in the Philippine BPO industry today. He is currently managing 11,000 contact center employees across three continents and leads a diverse team of thought leaders and domain experts, helping global brands elevate their CX strategy. A champion of the industry, Rommel sits on the board of the Contact Center Association of the Philippines (CCAP) and leads in driving innovation and excellence.

Speaker Link

Rockstar Insights

Randy Bassett, General Manager, Customer Experience Operations Planning and Shared Services, DISH
Dianne Strong-Summerhays, Director, Sales & Customer Care Operations, Harry & David
Julie Kaufman, Director, Customer Experience, 1800Flowers.com

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