september, 2020

23sep1:25 PMZone 2. Conversational AI: Using Intelligent Automation to Extend Customer Service Experiences1:25 PM EDT Fab Facilitator: Derek Roberti, Vice President, Technology, Cognigy

Event Details

Contact centers are fast tracking plans to automate and innovate their service experiences. Simple web chatbots only scratch the surface of contact center needs. Virtual agents, aka Conversational AI, are helping contact centers solve complex challenges across the enterprise.

Call to Action:

  • Explore how virtual agents can impact customer and employee experiences
  • Discuss your current KPIs and how these might be improved through chatbots and voicebots


(Wednesday) 1:25 PM EDT

Fab Facilitator

Derek Roberti, Vice President, Technology, Cognigy

Speaker Link