Effortless and Efficient Experiences: A Win-Win for Customers and the Organization
Be Inspired. Inspire Others.
Purposely Atypical!
Fab Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Don't Miss Out!
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Proof of Vaccination or Negative Covid Test
Customer Contact West Prepares you for the Future of Customer Care
Leveraging the Power of Digital Acceleration
WFH Business as Usual
Forging Holistic Customer Relationships
Raising the Bar on Channel Engagement
Operations Support and Efficiency
Our Participants Say It Best
I love these events!
Director, International Customer Experience, SAP CONCUR
It has been an inspiring event for me, with a high level of professionalism.
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
Director, Customer Experience, A2DOMINION GROUP
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX
…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY
When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be... and a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member
