september, 2020

23sep1:25 PMZone 1. Accelerate Agent Productivity on Every Call, from Home or the Contact Center1:25 PM EDT Fab Facilitator: Kourtney Martin, Product Marketing Manager, Salesforce Rockstar Insights: Simon Walsh, Chief Operating Officer, Retail Annuities, New York Life

Event Details

With agents working from a combination of the contact center and their home offices, how do you empower your teams to work faster and smarter? This interactive session will unpack some of the biggest challenges service teams are facing today with providing speedy, intelligent service from anywhere.

Call to Action:

  • Apply best practices and new productivity tools in the cloud to empower agents working remotely be more efficient on every call
  • Leverage tools to help agents, from end-to-end automation to intelligent productivity and on-demand training

Time

(Wednesday) 1:25 PM EDT

Rockstar Insights

Simon Walsh, Chief Operating Officer, Retail Annuities, New York Life

Speaker Link

Fab Facilitator

Kourtney Martin, Product Marketing Manager, Salesforce

Speaker Link

Rockstar Insights

Simon Walsh, Chief Operating Officer, Retail Annuities, New York Life

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