september, 2020

24sep1:25 PMZone 3. Balancing Efficiency with the Cost of Customer Experience1:25 PM EDT Fab Facilitator: Teddi Burress, Director, Customer Experience Strategy, Nationwide Financial

Event Details

Efficiency is a key strategic imperative for any business.  Driving a positive experience is another critical focus.  But these two business forces seem to be counter intuitive to the other – is it possible for them to effectively co-exist?  To build an efficient, experience balanced organization the journey will begin with a business strategy grounded in providing a well-rounded value proposition.

Call to Action:

  • Take a different vantage point to efficiency and experience to understand how they co-exist
  • Think through the efficiency efforts your organization have planned and prioritized…now think through that efficiency play through the experience lens
  • Consider how once this efficiency is implemented, how will your organization ensure adoption and usage of the new process or technology?

Time

(Thursday) 1:25 PM EDT

Fab Facilitator

Teddi Burress, Director, Customer Experience Strategy, Nationwide Financial

Speaker Link

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