Efficiency is a key strategic imperative for any business. Driving a positive experience is another critical focus. But these two business forces seem to be counter intuitive to the other
Efficiency is a key strategic imperative for any business. Driving a positive experience is another critical focus. But these two business forces seem to be counter intuitive to the other – is it possible for them to effectively co-exist? To build an efficient, experience balanced organization the journey will begin with a business strategy grounded in providing a well-rounded value proposition.
Call to Action:
Take a different vantage point to efficiency and experience to understand how they co-exist
Think through the efficiency efforts your organization have planned and prioritized…now think through that efficiency play through the experience lens
Consider how once this efficiency is implemented, how will your organization ensure adoption and usage of the new process or technology?
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