september, 2020

22sep1:25 PMZone 1. Employee Experience: Leveraging Data to Drive Down Employee Effort1:25 PM EDT Fab Facilitator: Neil Crane, Vice President, Product and Technology, Cicero Inc.

Event Details

Employee effort has an impact of cost and the customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking practitioners are using new data points, tools and techniques to cast new light on existing KPIs.

Call to Action:

  • Identify the key metrics to optimize employee effort
  • Define measurable outcomes for both the employee and the customer

Time

(Tuesday) 1:25 PM EDT

Fab Facilitator

Neil Crane, Vice President, Product and Technology, Cicero Inc.

Speaker Link

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