september, 2020
Event Details
Employee effort has an impact of cost and the customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking
Event Details
Employee effort has an impact of cost and the customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking practitioners are using new data points, tools and techniques to cast new light on existing KPIs.
Call to Action:
- Identify the key metrics to optimize employee effort
- Define measurable outcomes for both the employee and the customer
Time
(Tuesday) 1:25 PM EDT