september, 2020

22sep4:10 PMCAPSTONE - Not All Superheroes Wear Uniforms, They Wear Headsets Too4:10 PM EDT Rockstar Insights: Nastaciea (Stash) Robert, Director of Contact Center & Access Services, Spectrum Health Hospitals

Event Details

In the face of a pandemic, patient engagement centers are critical.  For Spectrum Health Hospitals, it was critical to determine the following: Did your clinical triage operations rise to the occasion?  This session will unpack how a traditional workforce management philosophy and emotional decision making did not help in the face of COVID-19, and how transformational thinking and fortitude ultimately prevailed!

Call to Action:

  • Rethink your operations and preparedness using process improvement techniques
  • Drive quality outcomes by revitalizing multi-disciplinary partnerships

Time

(Tuesday) 4:10 PM EDT

Rockstar Insights

Nastaciea (Stash) Robert, Director of Contact Center & Access Services, Spectrum Health Hospitals

Why You Should Listen to Nastaciea Robert on Not All Superheros Wear Uniforms, They Wear Headsets Too:

Nastaciea Robert has served in healthcare for 20+ years contributing eight of these years to leadership accelerating business strategies within the healthcare system access model. This includes connecting the patient to the right provider, at the right time and location!

Speaker Link

Rockstar Insights

Nastaciea (Stash) Robert, Director of Contact Center & Access Services, Spectrum Health Hospitals

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