The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior

A conversation with Mark Levy, Author and Head of Consumer Product and Customer Experience at Frontier Communications Frost & Sullivan recently caught up with Mark Levy, Head of Consumer Product and Customer Experience at Frontier Communications, to talk about his new book, The Psychology of CX 101: Master the Hidden Drivers of Customer...

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Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered both strategic and tactical solutions to many of today’s most challenging customer experience issues.

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