by Michael Truett, Founder and Chief eXperience Officer, ECPJ Advisors | Apr 7, 2021 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Featured
As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let’s look at...
by Neil Crane, Vice President of Product & Technology, Cicero Inc., | Aug 5, 2020 | CC, CCE, CCS, CCW, CX Blog
Presentations by Neil Crane Vice President of Product & Technology Cicero Inc. Plus thought leaders from Genesys, ServiceNow and SurveyMonkey Frost & Sullivan is excited to announce the fourth installment of our ongoing live webinar presentations: Webinar...
by Chad Ghastin, Senior Manager of Customer Experience, JFK International Air Terminal | Aug 5, 2020 | CX Blog
Over the past months, I’ve received countless emails from companies and organizations that I do business with, and some that I can’t remember the last time I did business with. It’s encouraging to see that most of the messaging is thoughtful, but more than a few...
by Aarde Cosseboom | Aug 5, 2020 | CX Blog
Chapter 3 – Soft-Serve Your Way to Self-Service Just like the self-service frozen yogurt stores, grocery stores with self-checkout, and banks with automated bank teller machines, you will find that self-service automation will require less staff and overhead....
