by Mike Lavigne | Jul 22, 2021 | CC, CCE, CCS, CCW, CX Blog
by Martin Lampman Director, Customer Support Operations BCLC | Jul 22, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
The workforce of today is dramatically changing from our workforce of yesteryear. Organizations are looking for ways to navigate the new challenges of work from home, find balance for our employees, and meet our customer’s needs. It is hard to let go of the past and...
by Frost and Sullivan | Jun 17, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
We have all weathered unprecedented changes in the last year, and those changes will continue to reshape the very nature of customer contact and customer engagement as we know it, now and well into the future. As the customer contact industry continues to evolve, it’s...
by Colin Crowley, Vice President of Customer Experience, Freshly | May 31, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
In this new world of remote work, an increasingly large number of companies appreciate that greater employee engagement is a key component of maintaining a happy, high-performing remote workforce. As a result, there is fairly substantial literature online about how to...
