by Frost Sullivan | Sep 8, 2020 | CCS
Frost & Sullivan is thrilled to present our first Customer Contact VIRTUAL event. We’ve brought a growth mindset to our previously in-person Customer Contact Executive MindXchange, re-sizing, re-inventing, and re-invigorating it to offer a multi-dimensional...
by Frost Sullivan | Feb 25, 2020 | CCE, CCS, CCW
1. The Council is supported by a growth strategy company fifty years strong The Customer Engagement Leadership Council is underpinned by Frost & Sullivan, a growth partnership company that has been developing successful growth strategies for the global 1000,...
by Frost Sullivan | Jan 9, 2020 | CX Blog
When I first started designing omnichannel experiences just over 10 years ago, I couldn’t find much guidance. Mobile was still nascent; neither the iPhone nor the iPad had been launched yet. Digital marketing was only slowly moving past the blinking banner stage, and...
by Frost Sullivan | Nov 1, 2019 | CX Blog
Among professional circles, terms like “company culture” and “engagement” often get thrown around without much regard to what they actually mean for the organizations they represent. What’s more troubling is that when in pursuit of improving these vague terms,...
