by Kandy White, Senior Vice President, Operations, Altisource | Mar 6, 2020 | CCE, CCS, CCW
Moderated by Kandy White Senior Vice President, Operations Altisource Today’s contact centers are complex, with many stakeholders, many opinions, and many objectives. Read on for key insights from an interactive session conducted at the 15th Anniversary Customer...
by Regan Heckethorn, Vice President, Operations, Allegiant Air | Feb 25, 2020 | CCE, CCS, CCW
Presented by Regan Heckethorn Vice President, Operations Allegiant Air...
by Juntae DeLane, Senior Digital Brand Manager, University of Southern California, Founder, Digital Branding Institute | Feb 25, 2020 | CCE, CCS, CCW
By Juntae DeLane Senior Digital Brand Manager University of Southern California Founder, Digital Branding Institute There are big differences between B2B (business-to-business) and B2C (business-to-consumer) customers. In this blog post, we explore what exactly B2B...
by Frost Sullivan | Feb 25, 2020 | CCE, CCS, CCW
1. The Council is supported by a growth strategy company fifty years strong The Customer Engagement Leadership Council is underpinned by Frost & Sullivan, a growth partnership company that has been developing successful growth strategies for the global 1000,...
by Matt Nevill, Customer Community Manager, Agilent Technologies | Jan 9, 2020 | CCW
Introduction Agilent Technologies, a global leader in instruments, software, services, solutions for life sciences, diagnostics and applied chemical markets, recently received the Big Kahuna Award for Excellence in Social Media Customer Service (The Selfie Award) at...
by Aisha Ponds, Director, BCBS NC | Nov 18, 2019 | CCE, CCS, CCW
In this preview piece from the upcoming Customer Contact West: A Frost & Sullivan Executive MindXchange Chronicles eBook, Aisha Ponds shares key insights and outlines a process to help organizations map the root causes of customer service issues and develop...
