By Lucie Hyde | Jul 16, 2025 | CC, CCE, CCS, CCW, CX Blog
Content creators often approach AI with concern. Will the new technology put us out of a job? Is the pursuit of greatness in customer experiences dead? Can AI really match the quality of human-created content? These same questions have emerged frequently as we’ve...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Jul 15, 2025 | CC, CCE, CCS, CCW, CX Blog
Participants at the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in Fort Lauderdale benefited from a wealth of industry insights and growth strategies shared in panel discussions, Executive Insight sessions, roundtables and more....
By Anindya Sundar Das | Jul 15, 2025 | CC, CCE, CCS, CCW, CX Blog
Presentation by Anindya Sundar Das Senior Director, Head of Global Service Design Uber
By Stacy Sherman | Jul 15, 2025 | CC, CCE, CCS, CCW, CX Blog
Imagine: You go out to dinner. The table’s clean. The food arrives on time. The service is polite. Nothing goes wrong. Later, someone asks, “How was it?” You pause. “It was fine.” That one word—fine—reveals everything. You probably wouldn’t return because ‘fine‘ is...
By Natalie Beckerman | Jun 13, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
From the Frontlines to the Strategy Room: Beckerman’s Playbook for CX Success Frost & Sullivan recently chatted with customer contact leader extraordinaire Natalie Beckerman. Natalie has run top tier, large scale operations driving transformation and change,...
By Bre Byrne | Jun 13, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
A Call for Marketing and CX Leaders to Deliver on the Promise, Not Just the Pitch Let’s rewind for a second. Do you remember when “false advertising” meant a brand made misleading product claims or used bait-and-switch tactics? Today, it’s not just about what was...
