By Justin Davis | Feb 21, 2022 | CC, CCE, CCS, CCW, CX Blog
Engaging customers and providing world‐class experiences is nothing new, yet so many organizations get it wrong at the most basic level. When customers must contact a company for help, they expect just that, help. And often, companies do anything but help customers...
By Debleena Majumdar, Author Co-Founder, Kahaniyah | Feb 21, 2022 | CC, CCE, CCS, CCW, CX Blog
After nearly two years of watching our world go online in ways we had never imagined before, a key question that emerges is how are people crafting for engaging experiences online? Given that our attention is just one scroll away from disengagement and one click away...
By Frost & Sullivan | Feb 7, 2022 | CC, CCE, CCS, CCW, Featured
Leveraging over 60 years of experience helping companies capture growth opportunities around the world, Frost & Sullivan invites you to explore The Customer Engagement Leadership Council. Powered by member-driven Critical Issues, defined as the most important...
By Rolando Salinas, Senior Director, Global Customer Care, Arbonne | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog
It seems that today, culture is the new buzzword. This is demonstrated in many ways at various companies. It is not uncommon to see plaques placed throughout a building identifying the organization’s values and culture. It is a positive trend to see there is more...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Dec 9, 2021 | CC, CCW, CX Blog
I’ve always loved the Frost and Sullivan customer contact center events…but this year it was especially sweet to come back together with so many folks I’ve not been able to see in a couple of years. The energy was off the charts with people finally able to brainstorm...
