Sorting through the RPA Hype – The Introduction

Sorting through the RPA Hype – The Introduction

$3B valuations on <$100M in revenue, marketing videos of people building RPA solutions while riding in race cars, suspended from cranes or while doing flips in an airplane… enough is enough. All this hype is grabbing headlines but what should grab your attention is...
Your Front is Different than Your Back

Your Front is Different than Your Back

As business leaders are contemplating the promise of artificial intelligence (AI) and automation on digital transformation, many are quickly realizing that a customer’s experience is the sum of each moment: good and bad, direct and indirect, automated and manual,...
Top 10 Reasons to Outsource Your Call Center

Top 10 Reasons to Outsource Your Call Center

Fortune 500 enterprises and government agencies need to stay focused on core competencies, so these types of large organizations often outsource call center functions to specialized service providers. The alternative is to handle multiple costumer communication...
The Benefits of Centralizing Contact Centers

The Benefits of Centralizing Contact Centers

Your organization has grown over the years, and you have agents scattered at offices across the country (or around the world), answering customer inquiries and resolving problems by phone, email and through social media channels. But now it’s reached the point where...
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