By Natalie Beckerman | Jun 13, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
From the Frontlines to the Strategy Room: Beckerman’s Playbook for CX Success Frost & Sullivan recently chatted with customer contact leader extraordinaire Natalie Beckerman. Natalie has run top tier, large scale operations driving transformation and change,...
By Bre Byrne | Jun 13, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
A Call for Marketing and CX Leaders to Deliver on the Promise, Not Just the Pitch Let’s rewind for a second. Do you remember when “false advertising” meant a brand made misleading product claims or used bait-and-switch tactics? Today, it’s not just about what was...
By David Eldred | May 25, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presented by David Eldred Chief Experience Officer Solarity Credit Union
By Bobby Thompson | May 6, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presented by Bobby Thompson Director of Operations Beazer Homes
By Melinda Ellsworth | May 6, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Essential Takeaways from a Presentation by Melinda Ellsworth, Senior Director, Customer Experience, Watkins Wellness Introduction Customer experience change leader Melinda Ellsworth recently led a Virtual Case History for Frost & Sullivan’s Customer Engagement...
By Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | May 6, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
2025’s Customer Contact East: A Frost & Sullivan Executive MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s...
