by Alpa Shah | Nov 14, 2019 | CCE, CCS, CCW
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, California, was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders...
by Alpa Shah | May 10, 2018 | CCE, CCS, CCW
By Alpa Shah Global Vice President – Digital Transformation Frost & Sullivan It was a true pleasure wrapping up three days of learning and fun with three insightful and engaging panelists – Terry Blankenship, Associate Vice President, Contact Center...
