by Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | Nov 10, 2020 | CCW
Recently Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people...
by Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | Nov 14, 2019 | CCE, CCS, CCW
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, California, was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders...
by Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | May 10, 2018 | CCE, CCS, CCW
By Alpa Shah Global Vice President – Digital Transformation Frost & Sullivan It was a true pleasure wrapping up three days of learning and fun with three insightful and engaging panelists – Terry Blankenship, Associate Vice President, Contact Center...
