DAILY REGISTRATION GIVEAWAY
Experience Customer Contact VIRTUAL
Experience Customer Contact VIRTUAL
Silver Linings in a Pandemic – “Humanizing Agents”
INTRODUCTION Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has...
Top Takeaways from Customer Contact VIRTUAL:
A Frost & Sullivan Executive MindXchange
Last September, Frost & Sullivan launched our first ever Customer Contact VIRTUAL event. The new platform proved very successful for an interactive Executive MindXchange resulting in a full house of highly engaged participants. Moving from session to session was...
Top Takeaways from the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, California, was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders...