Case History – End to End Product Journey Excellence By Presented by Briana Frank, Director of Product Management, IBM | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post The Importance of Culture in the Call Center Next Post → Customer Contact East: A Frost & Sullivan Executive MindXchange Excerpt You may also like Leveraging KPIs for Better Customer Service Success Story – Real-World Initiatives that Increased NPS “Hi John, I See You Have An Upcoming Reservation…” Submit a Comment Cancel replyYou must be logged in to post a comment.
