by Nate Brown, Head of Customer Experience, UL EHS | Mar 1, 2021 | CC, CCE, CCS, CCW
So much has changed in the world of customer experience. Over the past many years, the concept of convenience has been the undisputed focus of most CX professionals. By saving the customer time and reducing effort, we earn their loyalty. While this is certainly still...
by Jerry Leisure, Chief Executive Officer and Founder, Officium LabsNate Brown, Head of Customer Experience, UL EHS | Jun 1, 2020 | CC, CCE, CCS, CCW
The work of the customer experience leader is infinitely complex. We must be capable of telling compelling stories through a combination of the empirical and the theoretical, be fluent in the language of every organizational function, and be masters of change...
by Nate Brown, Head of Customer Experience, UL EHS | Mar 18, 2020 | CX Blog
Moderated by Nate Brown Head of Customer Experience UL, EHS
by Nate Brown, Head of Customer Experience, UL EHS | Jul 9, 2019 | CCE, CCS, CCW
This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no longer an optional function of the organization, but it has...
