by Jerry Leisure, Chief Executive Officer and Founder, Officium LabsNate Brown, Head of Customer Experience, UL EHS | Jun 1, 2020 | CCE, CCS, CCW
The work of the customer experience leader is infinitely complex. We must be capable of telling compelling stories through a combination of the empirical and the theoretical, be fluent in the language of every organizational function, and be masters of change...
by Nate Brown, Head of Customer Experience, UL EHS | Jul 9, 2019 | CCE, CCS, CCW
This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no longer an optional function of the organization, but it has...
by Nate Brown, Head of Customer Experience, UL EHS | Nov 29, 2018 | CCS, CCW
What a fantastic couple of days at the Arizona Biltmore! Despite a general soreness from impromptu desert hiking, as well as a beard full of whipped topping from the “Wild West Olympics,” it was a remarkable event. Naturally, Customer Experience and AI were on the...
by Nate Brown, Head of Customer Experience, UL EHS | Jul 26, 2018 | CCE, CCS, CCW
By Nate Brown Director of Customer Experience UL EHS Sustainability It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with the process of issuing surveys. When we consider today’s...
