Executive Brief | Virtual Case History on AI and CXEngaging AI to Streamline the CX Journey:  Utopian Concept or Pragmatic Solution?

Executive Brief | Virtual Case History on AI and CX
Engaging AI to Streamline the CX Journey:
Utopian Concept or Pragmatic Solution?

Abstract Self-service channels can have significant cost advantages, and even cross channel fallout can reduce employee effort, preserving savings. The design and implementation of these channels can prove less intuitive than we may initially perceive. This discussion...
2018 CC Awards Big Kahuna Winners Announced

2018 CC Awards Big Kahuna Winners Announced

Last night at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange at the Arizona Biltmore Hotel, Phoenix Arizona, winners of the 2018 CC Awards gathered and were recognized for their outstanding customer experience achievements in six...
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