Customer Contact Europe
9-11 June 2020
Customer Contact East
August 16-19, 2020
Fort Lauderdale, FL
Customer Contact West
October 18-21, 2020
Latest Event Content
Moderated by Kandy White Senior Vice President, Operations Altisource Today’s contact centers are complex, with many stakeholders, many opinions, and many objectives. Read on for key insights from an interactive session conducted at the 15th Anniversary Customer...
Presented by Regan Heckethorn Vice President, Operations Allegiant Air
By Juntae DeLane Senior Digital Brand Manager University of Southern California Founder, Digital Branding Institute There are big differences between B2B (business-to-business) and B2C (business-to-consumer) customers. In this blog post, we explore what exactly B2B...
Our Participants Say It Best
Director, International Customer Experience, SAP CONCUR
I love these events!
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
It has been an inspiring event for me, with a high level of professionalism.
Director, Customer Experience, A2DOMINION GROUP
Openness and honesty of attendees and willingness to share and support.
Vice President, Customer Transformation, SERVICEMAX
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Senior Vice President, Retail & Contact Centres, EMIRATES
…generally high caliber attendees.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Global Customer Experience & Training, DIVERSEY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...
We continue to monitor the evolving COVID-19 situation with your best interest in mind; your safety and well-being is our top priority. After careful consideration, we have decided to shift the dates of The 16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange from April 26 – 29 to August 16 – 19, 2020. The location will remain the same, at the Fort Lauderdale Marriott Harbor Beach Resort & Spa. If you are registered for this event, your registration will automatically roll over to these new dates.
Book without worry – click an event below for details on how you’re protected.