Customer Contact East
April 26-29, 2020
Fort Lauderdale, FL
Customer Contact Europe
9-11 June 2020
Customer Contact West
October 18-21, 2020
Latest Event Content
Introduction Agilent Technologies, a global leader in instruments, software, services, solutions for life sciences, diagnostics and applied chemical markets, recently received the Big Kahuna Award for Excellence in Social Media Customer Service (The Selfie Award) at...
In this preview piece from the upcoming Customer Contact West: A Frost & Sullivan Executive MindXchange Chronicles eBook, Aisha Ponds shares key insights and outlines a process to help organizations map the root causes of customer service issues and develop...
Presented by Gabriele Masili Chief Technology Officer Customer Service and Support Microsoft
Our Participants Say It Best
Director, International Customer Experience, SAP CONCUR
I love these events!
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
It has been an inspiring event for me, with a high level of professionalism.
Director, Customer Experience, A2DOMINION GROUP
Openness and honesty of attendees and willingness to share and support.
Vice President, Customer Transformation, SERVICEMAX
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Senior Vice President, Retail & Contact Centres, EMIRATES
…generally high caliber attendees.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Global Customer Experience & Training, DIVERSEY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...