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Join us at a upcoming Customer Contact Event
Customer Contact West
Oct 24-27, 2021
CA
Customer Contact East
April 3-6, 2022
FL
Customer Experience Ecosystem
July 18-20, 2022
MN
Latest Event Content
How to Architect and Design a Comprehensive
CX Strategy and Framework
A comprehensive CX strategy and framework should begin with a deep review of the organization’s global, regional and local business strategies and/ or business plans.
10 Lessons from a Workforce Manager
Each organization needs to determine how the Workforce Management team will integrate into the overall Contact Center structure.
