Be Inspired. Inspire Others.

$3B valuations on <$100M in revenue, marketing videos of people building RPA solutions while riding in race cars, suspended from cranes or while doing flips in an airplane… enough is enough. All this hype is grabbing headlines but what should grab your attention is...

Your Front is Different than Your Back

by Matthew Storm

As business leaders are contemplating the promise of artificial intelligence (AI) and automation on digital transformation, many are quickly realizing that a customer’s experience is the sum of each moment: good and bad, direct and indirect, automated and manual,...

Interactive Video: The Rise of RPA Bots in Customer Service

by Scott Merritt

Recently, Head of Automation Scott Merritt sat down with the TechTalk team and discussed the ways in which organizations seek to benefit from customer service automation. Most of us think of automation as the software that enables us to request an Uber on our mobile...

Our Participants Say It Best

Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.

Vice President of Customer Care, Fidelity Communications

The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.

Manager, Customer Service & Social Media, eBay

Very informative, so much to take in and great networking. So much information and great topics.

Director of Customer Service, King County Executive Office

I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.

Director, Guest Services, Choice Hotels International

Vice President, Contact Center Operations, Woodspring Hotels

The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.

Vice President, Enrollment & Contact Center Operations, University of Phoenix

I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the conference and would reciprocate for anyone that were to contact me.

Vice President, Customer Service, US Cellular

Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.