Be Inspired. Inspire Others.
Purposely Atypical!Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Be Inspired. Inspire Others.
Purposely Atypical!Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Customer Contact Virtual
February 2-4, 2021
Customer Contact Virtual
May 18-20, 2021
Customer Contact West
October 24 – 27, 2021
CA
Customer Contact Europe
3-5 November 2021
Croatia
Latest Event Content
How to Bridge the Customer Experience (CX) Gap Across the Organization
Introduction Recently, a select group of CX thought leaders gathered to address the customer experience gap that is prevalent across so many organizations today. The discussion was moderated by Samir Sakpal, Director of Consulting, Information and Communication...
Mission-Driven Customer Experiences (CX): A Guide
So much has changed in the world of customer experience. Over the past many years, the concept of convenience has been the undisputed focus of most CX professionals. By saving the customer time and reducing effort, we earn their loyalty. While this is certainly still...
Improving Video Visits and Other New Patient Experiences
The COVID-19 pandemic has brought many new challenges in healthcare. Most importantly, providers want to ensure the highest quality of care and treatment to patients while minimizing the spread of the virus. Healthcare organizations have had to adapt quickly from...
Our Participants Say It Best
Director, International Customer Experience, SAP CONCUR
I love these events!
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
It has been an inspiring event for me, with a high level of professionalism.
Director, Customer Experience, A2DOMINION GROUP
Openness and honesty of attendees and willingness to share and support.
Vice President, Customer Transformation, SERVICEMAX
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Senior Vice President, Retail & Contact Centres, EMIRATES
…generally high caliber attendees.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Global Customer Experience & Training, DIVERSEY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...