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Join us at an upcoming Customer Contact Event
Customer Contact East
April 23-26, 2023
Fort Lauderdale, FL
Customer Experience Ecosystem
JULY 17-19, 2023
Customer Contact West
Oct 22-25, 2023
Huntington Beach, CA
Latest Event Content
Three Skill Sets Leaders Need to Prioritize Today
Today, transformative skill sets are needed to build teams that are cohesive, productive, profitable and happy. (Not necessarily in that order). If you have blind spots, you, your team, and your organization will struggle to thrive in a business climate that is constantly changing.
An Excerpt from the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Chronicles
Jasmine Green shared her organization’s approach to creating a more customer-centric culture and some of the methods used to build programs and involve associates in the process. This included building a portal where employees submitted ideas for improvement.
The Three Shifts of Customer Leadership
What are the most essential shifts a key account director needs to make in order to see industry-leading customer results in their business? The answer is not doing more activity or more technology. It’s a shift in perspective. Why?