Customer Contact Virtual
February 2-4, 2021
Customer Contact East
April 11-14, 2021
Fort Lauderdale, FL
Customer Contact Europe
14-16 June 2021
Customer Contact West
October 24 – 27, 2021
Latest Event Content
When we talk about Voice of the Customer what do we mean? Well, in essence, it is the process of capturing the customer's expectations, preferences and aversions. It doesn’t really matter what industry you work in, you are likely to face the same customer service...
In my career, I’ve had the great pleasure of working with some iconic brands in varying industries: food and beverage, hotel, travel, and now, consumer electronics. What I always find so fascinating is that, across industries, there are far more similarities than...
Our Participants Say It Best
Director, International Customer Experience, SAP CONCUR
I love these events!
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
It has been an inspiring event for me, with a high level of professionalism.
Director, Customer Experience, A2DOMINION GROUP
Openness and honesty of attendees and willingness to share and support.
Vice President, Customer Transformation, SERVICEMAX
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Senior Vice President, Retail & Contact Centres, EMIRATES
…generally high caliber attendees.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Global Customer Experience & Training, DIVERSEY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...