The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior

A conversation with Mark Levy, Author and Head of Consumer Product and Customer Experience at Frontier Communications Frost & Sullivan recently caught up with Mark Levy, Head of Consumer Product and Customer Experience at Frontier Communications, to talk about his new book, The Psychology of CX 101: Master the Hidden Drivers of Customer...

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The Biggest Lie We Tell Our Customers

“We will use your feedback to improve future experiences.” It is a phrase we have all seen at the end of customer surveys, splashed across landing pages, or embedded in transactional emails. It is a promise—a commitment to listen, learn, and act. But if we are being...

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How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

There was a gap in the dialysis industry with regards to additional support for patients during the first 90 days of starting dialysis. Baxter identified this as an opportunity to utilize telehealth technology along with RPM through our connected devices to provide additional support for patients during their first 90 days on dialysis.

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