by Cippy Seidler, Director, Consumer Care Center, Banner Health | Jul 26, 2018 | CCE, CCS, CCW
By Cippy Seidler Director, Consumer Care Center Banner Health In recent history, consumers viewed self-service as a negative. Today, it’s a must to provide a variety of options for customers to communicate or process transactions with your company. This...
by Cippy Seidler, Director, Consumer Care Center, Banner Health | Nov 28, 2017 | CCW
By Cippy Seidler, Director, Consumer Care Center, Banner Health About 2 years ago, I took on a stretch assignment at work to overhaul our on-line company store. It needed a fresh look and a little love and attention. We created a system-wide multi-discipline team to...
