By Cippy Seidler Director, Consumer Care Center Banner Health In recent history, consumers viewed self-service as a negative. Today, it’s a must to provide a variety of options for customers to communicate or process transactions with your company. This...
By Cippy Seidler, Director, Consumer Care Center, Banner Health About 2 years ago, I took on a stretch assignment at work to overhaul our on-line company store. It needed a fresh look and a little love and attention. We created a system-wide multi-discipline team to...
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