Measuring the Impact of Customer Self-Service Options
In recent history, consumers viewed self-service as a negative. Today, it’s a must to provide a variety of options for customers to communicate or process transactions with your company. This can include allowing customers to handle their own interactions via...
Summary of the 12th Annual Customer Contact Europe: A Frost and Sullivan Executive MindXchange, in Dublin, Ireland, June, 2018
Introduction The 12th Annual Customer Contact Europe: A Frost and Sullivan Executive MindXchange (at Clontarf Castle in Dublin) brought together a number of familiar and new faces to discuss the continued shift toward a more digital world. Over the course of the three...
Safelite’s Journey to Customer Excellence: Transforming Business by Being Purpose Driven
Key Takeaways from the 14th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
It was a true pleasure wrapping up three days of learning and fun with three insightful and engaging panelists – Terry Blankenship, Associate Vice President, Contact Center Solutions of The General; Lisa Lavin, Director, Customer Experience of The Orvis Company; and...