by Stephen Loynd, Global Program Director, Digital Transformation Practice, Frost and Sullivan | Jul 26, 2018 | CCE, CCS, CCW
By Stephen Loynd Global Program Director, Digital Transformation Practice Frost and Sullivan Introduction The 12th Annual Customer Contact Europe: A Frost and Sullivan Executive MindXchange (at Clontarf Castle in Dublin) brought together a number of...
by Stephen Loynd, Global Program Director, Digital Transformation Practice, Frost and Sullivan | Nov 28, 2017 | CCW
By Stephen Loynd, Global Program Director – Customer Engagement, Digital Transformation Practice, Frost & Sullivan These were two primary themes at the 13th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange this year. Carolyn...
by Stephen Loynd, Global Program Director, Digital Transformation Practice, Frost and Sullivan | Sep 14, 2017 | CCE, CCW
By Stephen Loynd, Global Program Director, Digital Transformation Practice, Frost & Sullivan Introduction One of the primary themes of this year’s 11th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange, was how digital transformation...