Bots, Blockchain and Building a Customer-Centric Company
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...
Fluid Strategy for the Fluid Consumer
Ofcom’s latest Communications Market Report has shed light on the rapid uptake of connective technology amongst consumers, which has profound implications on the way organisations manage customer engagement. This rate of change in consumer habits, with 78% of the...
Customer Service as a Business Metric: Does Your Contact Centre Measure Up?
High-quality customer service is becoming the most important business metric – and it starts in the contact centre Recent trends have shown that 64% of people find customer experience to be more important than price when making a purchase. Customer experience covers...
Customer Service – the New Battleground for Business
Customer service has never been more essential to maintaining strong relations and growing a successful business. When done correctly, organisations are able to stay connected with their customers and have the ability to obtain valuable feedback – but until recently...
