The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior

A conversation with Mark Levy, Author and Head of Consumer Product and Customer Experience at Frontier Communications Frost & Sullivan recently caught up with Mark Levy, Head of Consumer Product and Customer Experience at Frontier Communications, to talk about his new book, The Psychology of CX 101: Master the Hidden Drivers of Customer...

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The Biggest Lie We Tell Our Customers

“We will use your feedback to improve future experiences.” It is a phrase we have all seen at the end of customer surveys, splashed across landing pages, or embedded in transactional emails. It is a promise—a commitment to listen, learn, and act. But if we are being...

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