The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Feedback is a Gift: Unwrapping Opportunities in Negative Responses

Part 1: The Sinking Feeling That sinking feeling after receiving scathing criticism of your creation – we've all been there. Suddenly, the hours you spend pouring your passion into the experience for your product or service feel questioned. It stings, but what if I told you this harsh feedback, however brutal, could be the rocket fuel your...

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How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

There was a gap in the dialysis industry with regards to additional support for patients during the first 90 days of starting dialysis. Baxter identified this as an opportunity to utilize telehealth technology along with RPM through our connected devices to provide additional support for patients during their first 90 days on dialysis.

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Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered both strategic and tactical solutions to many of today’s most challenging customer experience issues.

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