The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Three Skill Sets Leaders Need to Prioritize Today

Today, transformative skill sets are needed to build teams that are cohesive, productive, profitable and happy. (Not necessarily in that order). If you have blind spots, you, your team, and your organization will struggle to thrive in a business climate that is constantly changing.


The Three Shifts of Customer Leadership

What are the most essential shifts a key account director needs to make in order to see industry-leading customer results in their business? The answer is not doing more activity or more technology. It’s a shift in perspective. Why?