The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

Moving from Chaos to Efficiency: Solving Labor Capacity Issues in Contact Centers with Human-in-the-Loop AI

Contact centers play a pivotal role in the modern business landscape, serving as the frontline of customer interactions. However, labor capacity challenges have become a significant issue for contact centers, impacting their ability to deliver exceptional customer experiences. In this blog, I’ll delve into the current issues surrounding labor...

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Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Try these Crowdsourced “Fixes” to Design a Better Customer Experience

Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered both strategic and tactical solutions to many of today’s most challenging customer experience issues.

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