Presented by Thomas Rocharz
Director of Contact Centers
Cape Air
Recent Posts
- Balancing Radical Candor and Bold Data Driven Decisions
- FIRESIDE CHAT – Achieving an Adaptive Leadership Mindset
- Customers Are Rewriting the Self-Service Playbook
- Customer Contact East: Moving from AI Ambition to Operational Reality
- Beyond the Buzzword: The Operational Playbook for Mastering Effortless Experiences