Presented by Thomas Rocharz
Director of Contact Centers
Cape Air
Recent Posts
- Customer Experience 2026: A Frost & Sullivan Executive MindXchange – Building the Architecture for Better Customer Service
- Raising the Bar: Delivering Preemptive Customer Service
- Building Products that Matter to the Customer
- The Missing Layer in Customer Contact Transformation: Metacognitive Energy
- Is Your IVR a ROADBLOCK or a PATHWAY Helping to Resolve Customer Issues?
