Presented by Thomas Rocharz
Director of Contact Centers
Cape Air
Recent Posts
- Determining Strategic Priorities and Tech Investments for Measurable ROI Moderated by Pamela Fusting, Director of Operations, Customer Experience Tennessee Department of Human Services
- If the Metric Improved 20%, Would the Customer Notice?
- Co-Creating with Customers and Employees to Solve Core Customer Pain Points
- Hyper-Personalization: Crafting Tailored Experiences for the Modern Consumer
- “Customer for Life” Is an Architecture, Not an Ambition
