The Customer Contact Blog

A collection of expert insights and event news to help you accelerate growth.

How to Be a Battery Charger

Are You a Battery Drainer or a Battery Charger? We all have amazing opportunities to be someone's power bank in any given situation. Sometimes the way that we react to a situation could have been different in hindsight. Perhaps we wish we hadn't rushed our kids or partner out of the house so quickly. Maybe a colleague is experiencing a difficult...

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How Call Center Gamification Improves Agent Productivity

What is call center gamification? In the dynamic landscape of customer service, the pivotal role of contact center agents cannot be overstated. These frontline heroes serve as the face and voice of organizations and are tasked with delivering exceptional experiences...

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How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program

There was a gap in the dialysis industry with regards to additional support for patients during the first 90 days of starting dialysis. Baxter identified this as an opportunity to utilize telehealth technology along with RPM through our connected devices to provide additional support for patients during their first 90 days on dialysis.

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