US Labor Shortages and the Growing Need to Outsource
By: Outsource Consultants US Labor Shortages and the Growing Need to Outsource Record-breaking wage growth and low unemployment rates have made it harder than ever for businesses to field a domestic call center staff. As existing teams grow or former employees leave,...
Nearshore Outsourcing Spotlight: Colombia
By: Outsource Consultants Nearshore Outsourcing Spotlight: Colombia Image caption: Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must...
Creating Geo-redundancy Through Nearshore Outsourcing
By: Outsource Consultants Creating Geo-redundancy Through Nearshore Outsourcing For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high volume...
Join the Customer Engagement Leadership Council
Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...