By Brian David Johnson, Futurist in Residence, Center for Science and the Imagination, Arizona State University | Jan 30, 2018 | CCS, CCW
Watch Video PRESENTED BY Brian David Johnson, Futurist in Residence, Center for Science and the Imagination, Arizona State University SESSION ABSTRACT The future isn’t an accident. The future is built everyday by the actions of people, organizations and corporations....
By Frost & Sullivan | Jan 30, 2018 | CCS, CCW
Customer contact organizations face growing competitive pressures to simultaneously improve the customer experience (CX), increase productivity, and reduce costs. For good reason: delivering a cost-effective excellent CX is becoming the prime means by which companies...
By Nancy Jamison, Principal Analyst, Digital Transformation, Frost & Sullivan | Jan 30, 2018 | CCS, CCW
PANELISTS Victor Ghanem, Director, Business Process Solutions – Customer Experience, Manulife Richard Gianvecchio, Vice President, Support and Services, Symantec Gabriele Masili, Global Director, Digital & Device, Customer Service and Technical Support, Amazon...
