CCS Archives

Five Timely Take-Aways from Customer Experience Ecosystem: A Frost & Sullivan VIRTUAL Executive MindXchange

By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 3, 2021 | CC, CCE, CCS, CCW, Featured

1. Your customer experience (CX) is arguably as important as your product Is your customer’s experience more important — or valuable — than your product? Opening headliner Tracy Robertson, Global Enterprise Vice President, Digital, Stryker, and former...

Creating A Contactless Customer Journey

By Mike Lavigne, Director, Head of Experience Strategy & Design, Nissan Motor Corporation | Jul 22, 2021 | CC, CCE, CCS, CCW, CX Blog

Looking for the Why? Stay Engaged by Finding Value
and Purpose

By Martin Lampman Director, Customer Support Operations BCLC | Jul 22, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured

The workforce of today is dramatically changing from our workforce of yesteryear. Organizations are looking for ways to navigate the new challenges of work from home, find balance for our employees, and meet our customer’s needs. It is hard to let go of the past and...

3 Keys to Successfully Leading in a Hybrid Environment

By Kurt Mosher, Chief Operating Officer, Gant Travel Management | Jul 5, 2021 | CC, CCE, CCS, CCW, Featured

Leading in a remote environment is one of the most challenging tasks we can ask of the organization. It is doctoral level leadership. The only scenario more complex is what most organizations are about to go through next – hybrid teams in a high growth mode. ...

Headliners and Highlights – Key Insights from Customer Contact VIRTUAL: A Frost & Sullivan Executive MindXchange

By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Jul 5, 2021 | CC, CCE, CCS, CCW, Featured

Frost & Sullivan’s latest customer contact event featured real-world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Headliners from Mastercard®, Pearson and Virgin Atlantic Holidays shared insights...