Future Forward – Augmented is the New Reality in CX and CS By Ahmad Shabazz, Head of Global Community Operations, Snapchat Inc. | May 24, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured | 0 comments ← Previous Post Tips and Best Practices for Building and Implementing Your Chatbot Next Post → Tracking Employee Engagement in a Remote Work World You may also like INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Show Me the Money: Proving ROI from Your CX Initiatives Unlocking Growth with AI-Powered Customer Experience