CCE Archives

The Ultimate Customer Experience Primer

By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Jul 9, 2019 | CCE, CCS, CCW

This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no longer an optional function of the organization, but it has...

Takeaways from Customer Contact East: A Frost & Sullivan Executive MindXchange

By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jul 8, 2019 | CCE, CCS, CCW

Takeaways from Customer Contact East: A Frost & Sullivan Executive MindXchangeHear directly from Gabriele “G” Masili, Chief Technology Officer, Customer Service and Support at Microsoft, about some of his takeaways from our most recent Customer Contact Executive...

Join the Customer Engagement Leadership Council

By Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW

Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...

Four Key Themes from the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange

By Alexander Michael, Director of Consulting, Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW

As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...

Bots, Blockchain and Building a Customer-Centric Company

By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | Jun 27, 2019 | CCE, CCS, CCW

Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...

Fluid Strategy for the Fluid Consumer

By Content Guru | May 24, 2019 | CCE

Ofcom’s latest Communications Market Report has shed light on the rapid uptake of connective technology amongst consumers, which has profound implications on the way organisations manage customer engagement. This rate of change in consumer habits, with 78% of the...

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The Ultimate Customer Experience Primer

Takeaways from Customer Contact East: A Frost & Sullivan Executive MindXchange

Join the Customer Engagement Leadership Council

Four Key Themes from the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange

Bots, Blockchain and Building a Customer-Centric Company

Fluid Strategy for the Fluid Consumer

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