Customer Contact East 2024

CC's AWARD

CC's AWARD 2024 edition

Brand & Demand

A Marketing Partner for All

No matter the division, we partner to ensure your marketing is generating pipeline returns. Get the attention you deserve in a global marketplace that is consistently shifting with uncertainty.

Brand Marketing

2024 CC AWARD CATEGORIES

Both solution providers and practitioners may enter for the Work Hard, Play Hard category.
The remaining categories are for practitioners only.​

THE MR. ROBOTO

Recognizes excellence in implementing AI and related technologies for enhanced agent and customer interactions business insights.

THE GET UP STAND UP

Recognizes companies for excellence in establishing a Hybrid Workforce by creating a seamlessly integrated workforce.

THE 9 TO 5

Recognizes companies for excellence in leveraging analytics to deliver differentiated customer experiences, while driving improvements in operational KPIs.

THE GOOD VIBRATIONS

Recognizes companies for being rockstars in Innovative Agent Engagement by leveraging enhanced technologies, incentives, flexible scheduling, and career path development.

THE VIRTUAL INSANITY

Recognizes companies for excellence in self-service, including Virtual Assistants, web self-service, interactive voice response, and integrated customer collaboration.

WORK HARD, PLAY HARD

Show us your spirit! Get your creative on and submit an innovative 90-second video highlighting what makes your culture unique and your people so special. The winner will be selected by a live vote at our April event. Work Hard Play Hard Site

HOW THE CC's WORK

NOMINATIONS
COMMIT TO SUBMIT

STEP 1

Apply to our categories or commit to submit for Work Hard, Play Hard.

STEP 2

All finalists will be contacted on November 20, and our esteemed finalists in each category will be invited to complete an evaluation determining our Best-in-Class award winners.

STEP 3

Best-in-class award winners will be celebrated at the 20th Anniversary Customer Contact East: A Frost & Sullivan Executive MindXchange taking place on April 7th-10th 2024.

CHECK-OUT OUR FAQs FOR ADDITIONAL INFORMATION!

JUDGES

Growth is a journey,
We are your guide.

In a complex world, planning growth has become increasingly difficult. For 60 years, Frost & Sullivan has led the way in growth advisory & analytics, helping companies identify, plan, and capture growth opportunities around the world.

Start your Journey
Team

Growth advisory & analytics

Powering every phase of your growth pipeline

From ideation to realization, we partner with you to achieve transformational growth.

Industry analysis

Explore current industry data and your position alongside other companies with Frost Radar, Innovation Generator, and our Growth Opportunity Analytics services.

Industry analysis

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Trends Mapping

For 60 years, we’ve helped companies make sense of the data and mega trends around them with our Market Insights, Visionary Innovation and Growth Advisory: Technology & IP services.

Trends Mapping

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Strategic growth

We are the Growth Pipeline Company because we coach you through growth with our Growth Opportunity Engine, MPC Consulting, Best Practices Recognition, and other services.

Strategic growth

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Plan Execution

We don’t just help you plan growth, we help you execute with Brand & Demand Solutions, Growth Pipeline Advice & Delivery and Core Growth Advisory Services.

Plan Execution

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Our Solutions

Frost & Sullivan provides diverse solutions, no matter what the needs are, there is always a suitable solution.

Z

Growth Advisory

Specific tools and expertise to support clients through all five phases of the growth cycle.

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Z

Growth Opportunity Analytics

Integrates seven perspectives into a complete, overall view of factors that impact every industry.

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Z

Events

Each event is designed to help our clients be fully prepared for a future of disruption, collapse and transformational growth.

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Z

Leadership Council

Specialized leaders in customer service, customer experience, operations and marketing who will help empower teams and companies to grow.

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Limiting Your Business Growth
Limiting Your Business Growth
Limiting Your Business Growth
Limiting Your Business Growth

Would you like to know what is the best solution for your business?
Take our online survey and find out!

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Growth Opportunity Analytics
by Industry

Frost & Sullivan discovers growth opportunities that your organization could be overlooking.

Aerospace & Defense

Provides global market intelligence, to execute key growth opportunities, and bespoke advisory services.

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Energy & Environment

A rapid transformation from a static and conventional system to the fluid and dynamic Internet of Energy.

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Supply Chain & Logistics

Provides global market intelligence, thought leadership to execute key growth opportunities.

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Healthcare

A powerhouse team of experts & advisors covering all facets of this trillion-dollar industry.

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Mobility

Provides global market intelligence, thought leadership to execute key growth opportunities.

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Industrial

Provides global market intelligence, thought leadership, and interactive think tanks to help our clients identify the top Megatrends.

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Security

Understand how security is a 21st-century business enabler is why organizations around the globe utilize Frost & Sullivan’s security analytics.

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Chemicals, Materials & Nutrition

Help companies understand opportunities and threats and make informed strategic and tactical decisions.

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Information Communications Technology

Use the breadth and depth of the ICT industry and vertical market knowledge base to enable digital transformation for business strategy.

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Our Insights

Discover what we do and how it can empower your business transformation and growth.

Top 50 Emerging Technologies Fueling Global Growth Opportunities

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A Day in the Sentient World of 2030

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Top 5 Things Keeping Your CEO Up at Night

Download

Check out our 360° Market Intelligence Platform

Seven perspectives into a complete, overall view of factors that impact every industry.

Learn More

Clients who trust our services

Front lines Stories of growth

Learn about how we help execute visionary growth strategies, powered by a unique ecosystem of thought leadership, professional services, networking events, and growth coaching.

Read More
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A Huge Thank You to a Few of Our Amazing Clients

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Built for the complex, global world around us and unique to your business and its specific needs.
Reach out to see how Brand & Demand offers unique solutions to these different roles within your marketing ecosystem!

Connect

Buyer Insights

Frost & Sullivan’s Buyer Insights research services go direct to the source: your buyers and your prospects.
Non-blue: We are able to validate and/or identify not only what to say and who to say it to, but the where, when, how and why. Through this research, we’ll help create your go-to-market messaging by bringing the voice of your buyer to the surface and ultimately arm your sales team with the knowledge and confidence needed to succeed.

Account Based Marketing

A Frost & Sullivan dedicated analyst will be assigned to track your top accounts throughout the course of one year (prospects or competitors).
The ABM research will help in developing customized sales and marketing approaches for your key accounts and help to accelerate growth. This will be done through deeper engagement; increase in share-of-wallet and enhancing the sales effectiveness by scouting for business opportunities on a continual basis.

Brand Awareness

The Pipeline Accelerator supports your marketing channels by leveraging Frost & Sullivan’s marketing networks and resources to go to market.
The reach and footprint of your brand and demand solutions will be expanded through Frost & Sullivan’s proprietary outreach, which has proven to consistently increase pipeline returns.

Content Development & Distribution

Build excitement and create buzz around your new and existing offerings with Frost & Sullivan’s bold content assets and an opportunity for unique distribution.
Use a White Paper PLUS as a comprehensive end-to-end marketing solution that will leverage content to educate your customers, establish your brand as an industry leader and generate leads. Incorporate Briefs, Videos, Infographics and more to further drive interest.

Virtual & In-Person Events

Maximize your webinar beyond lead generation with Frost & Sullivan’s Webinar PLUS, which multiplies your content and increases the value of your investment.
This represents the evolution of your traditional webinar into a platform designed to align with the way today’s customers are consuming content, snackably. Frost & Sullivan’s Webinar PLUS is a customized, content-rich production broken into four stand-alone segments summarized by up to four Quotables, all available OnDemand.

Global Reach

Where Does This Lead?

To Growth & Success

In this uncertain time, Frost & Sullivan Brand & Demand Marketing Solutions provides the thought leadership needed to successfully navigate your growth journey.
 
CHEERS!
Content Hub

Pipeline Marketing

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Content Dev & Distribution

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Virtual & In-Person Events

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Partner Marketing

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Strategic Marketing

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Learn More
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Connect

Our Clients Have a lot to Say

“Frost & Sullivan are always producing great work.”

Emily Goldshteyn

Director, Salesforce
☆☆☆☆☆

“The event was probably one of the best I’ve ever attended virtually.”

Daniel Mendez Costabel

Director, Microsoft
☆☆☆☆☆

“Information shared is head and shoulders above anything else I participate in.”

Rob Gofourth

VP, Blue Cross NC
☆☆☆☆☆

“Great connections, Ideas & engagement.”

Lauren Basist

Director, Johnson & Johnson
☆☆☆☆☆

“The experience was top notch and won’t soon be forgotten.”

Lauri Galbreath

VP, Morgan Stanley
☆☆☆☆☆

“Number of leads greatly exceeded expectations.”

Ben Bannister

Director, Tata Communications
☆☆☆☆☆

“Excellent case studies & high level of knowledge.”

Daniel Pascheles

VP, Merck & Co
☆☆☆☆☆

“They provide a fun learning experience that promotes the sharing of ideas.”

Caroline Baker

Manager, Cisco
☆☆☆☆☆

Join the Discussion

At Brand & Demand, we’re always bringing people together. With both Virtual & Live Events, elevating thought leaders is what we’re about. Check out opportunities below.

Pipeline Marketing

Virtual Think Tank
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Deep Seas – Nyc

In-Person Event
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Customer Contact

In-Person Event
Join us in sunny Southern California for sun, fun and amazing prospect networking.

Medical Research

Webinar
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Partner Marketing

Virtual Think Tank
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Be a Thought Leader

Welcome to a New Beginning

A new beginning designed to accelerate your Brand & Demand strategies.

 

Connect with us today.

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