AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.

 

Why Participate

Traditional ways are being challenged

Experience

Customers: They are in the driver’s seat. Are you listening? You must, right now, understand what they value in their interaction and anticipate their rising expectations. You can’t afford not to.

Talent_icon

Evolution

Technological evolution continues to unleash new possibilities. The landscape is moving with hyper-speed and it’s on you to reimagine the way forward. Getting guidance from technology providers and hearing the lessons learned by others will equip you with critical insights to find the equilibrium between agents, automation, and AI.

Customer relationships have changed

Engagement

Employee: You will need to recognize, appreciate, and empower a new cadre of agents. Remarkable things happen when your team is engaged to improve upon and innovate what they do and how the contact center operates.

Talent_icon

Examples

Proof points are necessary. Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in the future.

Traditional ways are being challenged

Effectiveness

You still must be “all that.” Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Customer relationships have changed

Energized

Your people and your organization are looking to you for leadership. You need to connect, support, and inspire. This event is designed for you to open your most formidable challenges and forge lasting connections with your industry peers. You will leave the event feeling invigorated, inspired, and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

%

Executive

%

Management

%

Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of previous event participants

1-800-Flowers
AAA
AARP
AbbVie
Ace Hardware
adidas
ADP
Advanced Dermatology & Cosmetic Surgery
Aetna
Allergan
Allstate
Altice USA
Amazon
American Express
Ancestry.com
Ashley Furniture
Audible
Autocar Trucks
AutoTrader
Aviso Wealth
Avon
Bank of America
Banner Health
Barclaycard
Baxter Healthcare
Best Buy
Blizzard
Blue Cross Blue Shield of Arizona
Blue Shield of California
Bristol Myers Squibb
Broad River Retail
Cape Air
Capital One
Careington International Corporation
Caribbean Airlines
Carmax
Carnival Cruise Lines
Cars.com
Charitable Adult Rides & Services (CARS)
Charles Schwab
Chase
Citi
Citizen Watch America
CITY Furniture
Clark Pest Control
CNA
Coca-Cola
Comcast
Communication Service for the Deaf
Cox Automotive
Crate and Barrel
CUNA Mutual Group
CVS Caremark
David Yurman
Deere Employees Credit Union
Del-Air
Dell
Delta Airlines
Disney
Dollar Shave Club
DoorDash
Dow Chemical
DSW
Dyson
easyJet
eBay
Edward Jones
Electronic Arts
Elevate
Erie Insurance
Etsy, Inc.
Expedia Group
ezCater
Facebook
FedEx
FLEETCOR
Florida Blue
Foresters Financial
Freshly
Freshpet
Front Door/American Home Shield
Frontier Communications
FTD
Fulton Financial
Gant Travel
GE Appliances
Geisinger
GoDaddy
Goldman Sachs
Google
GrubHub
Hancock Whitney Bank
Harry & David
Hertz
Hilton
Home Depot
Hotels.com
HSN
Hunter Douglas
Hyundai Motor America
Instacart
Intel
InterContinental Hotels Group (IGH)
Intuit
JBL, a division of HARMAN International
Jefferson Health Plans
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kohl’s
Kroger
L.L. Bean
Landry’s Inc
Lending Tree
Liberty Mutual
LIXIL
Lowe’s
Lyft
Macy’s
Marriott
Mastercard
Match.com
Maven Clinic
Mayo Clinic
Metlife
Miami Heat
Miami International Airport
Miami Marlins
Michael Kors
Michelin North America
Millennium Physician Group
Moderna
Munich Re
Mutual of Omaha
NASA Johnson Space Center
National Debt Relief
National Grid
Nationwide
Nestlé Purina
Netflix
NetJets
New Balance
Nintendo of America
Northwestern Mutual
NYC Health + Hospitals / Queens
Optum
Overstock.com
Panera Bread
Paramount Hospitality Management, LLC
PayPal
Pearson
Pediatric Associates
Peloton Interactive
Pfizer
Pinterest
PlayStation
Postmates
Priceline
Quest Diagnostics
Quicken Loans
Ralph Lauren
RBC Insurance
Realtor.com
Red Roof Inn
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Schneider Electric
Serta Simmons Bedding
Shipt
Shopify
SiriusXM
Sleep Number Corporation
Snapchat
SoCalGas
Sony
Southern California Edison
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
Taco Bell
Target
TD Bank
The General
Thermo Fisher Scientific
TIAA
Tiffany & Co
T-Mobile
Toyota
TruStage
Tucson Electric Power (TEP)
Turo
Uber
Ubisoft
Uline
United Nations Federal Credit Union
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Virgin Pulse
Vitamix
Walgreens
Walmart
Watkins Wellness
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Xplore
Zappos
Zaxby’s
Zynga

Team Participation

 

Team Experience Program

Send four or more team members and you’ll receive a complimentary, reserved meeting space that can be leveraged throughout the event.  Given the multi-track format of the program, this exclusive perk has proven critical for companies to keep learnings fresh and flip ideas into strategy and strategy into action… all before you leave the event.  Available while supplies (space) last.

 

FROSTPAK

Joining as a team of 3, 5 or 10? Save on registration by utilizing our FROSTPAK deals. 

X