AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
Why Participate
You’re going to places not yet explored
Everything needs to be looked at with new eyes. You need fresh perspectives to adapt, reinvent, and continuously evolve strategy, tactics, and processes.
Engagement is key
Retaining the talent you’re competing for is paramount. You must, right now, be meeting the rising expectations your team has of their role, their day-to-day, and their future in the organization.
Digital is a must have
Digitalization is paramount to meet customer expectations and deliver a competitive experience. Key to success here is a solid understanding of the myriad of digital technologies, use cases, and how best to roll them out.
Proof points are necessary
Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in a new future.
You still must be “all that”
Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
You need to connect, support, and inspire
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
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Executive
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Management
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Other
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Operations
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Snapshot of previous event participants
1-800-Flowers
AAA
AARP
Ace Hardware
ADP
Aetna
Allstate
Amazon
American Express
American National Insurance
Ancestry.com
Apria Healthcare
Ashley Furniture
Audible
Autocar Trucks
AutoTrader
Bank of America
Banner Health
Barclaycard
Baxter Healthcare Corporation
Best Buy
Blizzard
Blue Cross Blue Shield of Arizona
Bristol Myers Squibb
Broad River Retail
Capital One
CareCentrix
Careington International
Caribbean Airlines
Carmax
Carnival Cruise Lines
Cars.com
Centene
Charles Schwab
Chase
Citi
Citizen Watch America
CITY Furniture
Clark Pest Control
CNA
Coca-Cola
Comcast
Communication Service for the Deaf
Consumer Financial Protection Bureau
Cox Communications
Crate and Barrel
CUNA Mutual Group
CVS Caremark
David Yurman
Deere Employees Credit Union
Delta Airlines
Disney
Dollar Shave Club
DoorDash
Dow Chemical
DSW
Dyson
easyJet
eBay
ECRI
Electronic Arts
Entergy New Orleans, LLC
Etsy, Inc.
Expedia
FedEx
First American by Deluxe
Florida Blue
Foresters Financial
Freshly
Freshpet
Front Door/American Home Shield
Fulton Financial
Gant Travel
GE Appliances
GoDaddy
Goldman Sachs
GrubHub
Harry & David
HealthJoy
Hertz
Hilton
Home Depot
Hotels.com
HSN
Hunter Douglas
Hyundai Motor America
Instacart
Intel
InterContinental Hotels Group (IGH)
Intuit
Jabil
JBL, a division of HARMAN International
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kroger
L.L. Bean
Lending Tree
Lendly
Liberty Mutual
Lowe’s
Lumen
Lyft
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
Meridian Credit Union
Metlife
Miami Heat
Miami International Airport
Miami Marlins
Michael Kors
Michelin North America
Millennium Physician Group
Moderna
Munich Re
Mutual of Omaha
National Debt Relief
National Grid
Nationwide
Netflix
NetJets
New Balance
Northwestern Mutual
NYC Health + Hospitals / Queens
Optum
Overstock.com
Panera Bread
Paramount Hospitality Management, LLC
PayPal
Pearson
Peloton Interactive
Pfizer
Postmates
Priceline
PSCU
Quest Diagnostics
Quicken Loans
Ralph Lauren
RBC Insurance
Red Roof Inn
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Schneider Electric
Serta Simmons Bedding
Shipt
Shopify
SiriusXM
Snapchat
SoCalGas
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
Taco Bell
Target
TD Bank
The Avon Company
The General
TIAA
Tiffany & Co
T-Mobile
TMX Finance Family of Companies
Toyota
Travel Insured International
Tucson Electric Power (TEP)
Uber
Ubisoft
United Nations Federal Credit Union
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Vitamix
Walgreens
Walmart
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Zappos.com
Zynga