PAST FEATURED SPONSORS
AmplifAI
AmplifAI is the #1 AI-enabled platform for performance and CX management—built specifically for contact centers. We unify data into a single performance view and deliver role-specific insights and AI-driven actions to CX and service teams. From Auto QA to AI-enabled coaching, 10,000+ teams rely on AmplifAI to drive results.
Aspect
Aspect’s large-enterprise, best-of-breed contact center and workforce optimization software helps companies keep agents engaged while providing exceptional customer experiences. Our flexible, highly scalable applications are used by millions of agents every year and support billions of consumer interactions around the world. Available on-premises or in any cloud or hosted environment.
Coveo
Coveo powers unified experiences while reducing costs with the market-leading AI-powered relevance platform. We deliver personalized & contextual intelligence along the entire customer journey through search, recommendation, and GenerativeAI capabilities. Coveo’s API-first platform is cloud-native SaaS, multi-tenant and headless. Coveo empowers service and CX leaders in FS, software, telecom & more.
DATAMARK
DATAMARK is a global BPO that serves as the operational engine behind modern customer experience. Combining skilled talent with intelligent automation, we help organizations manage complex customer interactions at scale. With 4,600+ employees across the U.S., Mexico, and India, DATAMARK supports enterprise CX operations with practical solutions that align technology, people, and process. As the CX technology landscape grows more crowded, we help leaders move beyond hype to make confident, outcome-driven decisions. Backed by 35+ years of experience and long-standing partnerships, we help brands implement CX strategies that deliver measurable impact and sustainable growth.
Intradiem
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.
Nextiva
Nextiva is an AI-powered customer experience platform that helps businesses manage and improve every customer interaction. It brings conversations, teams, and customer data together across voice, messaging, chat, and digital channels in one unified system. By turning every interaction into insight, Nextiva enables businesses to move from fragmented conversations to intelligent customer operations and deliver better outcomes at every moment.
PolyAI
PolyAI builds the world’s most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale. The company has raised $120m from investors.
Procedureflow
Procedureflow is the intelligent knowledge foundation built for today’s AI-enabled service organizations. By structuring knowledge into governed and guided process workflows, it gives both agents and AI the context they need to deliver accurate, compliant answers every time. With unified omnichannel support, deep visibility into process performance, and an approach designed for real operational resilience, Procedureflow helps organizations build the trustworthy knowledge infrastructure required to scale AI with confidence and drive exceptional customer experiences.
Reddy
Reddy is an AI-powered coaching platform that redefines how customer experience (CX) agents learn and improve. Our founders were ed-tech experts before starting Reddy in 2023, with a focus since day one on CX classrooms. Using advanced simulations, live coaching, and automated QA, Reddy allows agents to grow more confident and proficient in a fraction of the time. Agents practice complex customer interactions in a safe sandbox — building skills before ever speaking with a real customer.
SoundHound AI
SoundHound AI (Nasdaq: SOUN) is a voice and agentic AI company that helps businesses deliver natural, conversational experiences across digital and physical channels. Its agentic platform, OASYS, orchestrates AI agents to handle transactions, tasks, and workflows for customers and employees. Backed by 400+ patents, SoundHound powers billions of interactions annually.
