PREVIOUS SPONSORS
Acquire BPO
Acquire BPO is an award-winning global outsourcer with offices in Australia, the United States, Dominican Republic and the Philippines. With 9,500+ staff, 14 locations and 17-years’ experience, we deliver automated, intelligent contact center and back-office services. We are an International Gold Stevie® Award winner for Most Valuable Employer in 2023 and proudly on IAOP’s® world’s best outsourcing providers’ list.
Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
AmplifAI
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people – helping hybrid teams maximize business outcomes, boost productivity, and improve engagement.
Coveo
Coveo powers unified experiences while reducing costs with the market-leading AI-powered relevance platform. We deliver personalized & contextual intelligence along the entire customer journey through search, recommendation, and GenerativeAI capabilities. Coveo’s API-first platform is cloud-native SaaS, multi-tenant and headless. Coveo empowers service and CX leaders in FS, software, telecom & more.
Etech
Etech delivers next generation BPO solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.
Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale.
IA Solutions
IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.
Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.
Intradiem
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.
Konecta
Konecta, an industry-leading BPO and CRM company, has a strong global presence in 26 countries, employing over 130,000 professionals across 186 sites. With a revenue of $2.4B in 2022, Konecta stands out in delivering exceptional customer experience through our internal robotics, automation, and analytics capabilities. Our distinctive feature lies in our profound commitment to our most valuable asset – our people – evident in our meticulous attention to detail and agile decision-making approach.
Outsource Consultants
Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!
Pentafon
Pentafon, a trailblazer in Mexico and Latam’s Contact Center in the CX sector that empowers businesses to delight their customers. They orchestrate an unrivaled, seamless omnichannel experience leveraging cutting-edge technology, high security standards & all the required certifications to deliver a unique cost-benefit next door solution. Choose Pentafon – where customer satisfaction meets innovation.
PolyAI
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
ProcedureFlow
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Create a single source of truth for company processes and improve the way you create, organize, update, share, and track procedures. Helping you boost employee confidence from day one.
Replicant
Replicant’s AI platform offers 24/7 customer support through natural conversations across various digital channels, scaling up or down instantly and handling millions of interactions monthly. It enhances existing technology and provides companies with higher customer satisfaction, lower operational costs, elastic contact center capacity, and deeper insights. Replicant uses pre-built conversational components for end-to-end resolution and offers actionable data and context to agents.
Uniphore
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.
Upland Software
Upland Software is a technology company specializing in Products, Services, and Solutions that promote exceptional customer experience, employee excellence, and increased profitability. Our products for contact centers are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster. Need to supercharge your contact center? We’ve got you covered.
Zenarate
AI simulation training and agent development focused on growing customer facing agents to deliver superior experiences. AI Coach trains, certifies, measures, and coaches millions of agents in 79 languages based on customer’s perfect call skills and brand requirements. Ensuring they’re prepared before going live with customers and continuously developing them once they do.