Advisory Board
20th Anniversary Customer Contact East Executive MindXchange Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Aini Ali
Vice President, Service Technology, Product & Operations
ADP
Customer Engagement Leadership Council Member
Francoise Benoit-Betters
Vice President, Merchant Service
First American by Deluxe
Janet DeBaise
Global Head of Outsource Vendor Management
StubHub
Joe Driscoll
Director, Enterprise Care Center
State Farm
Member, Customer Engagement Leadership Council
Julia Fantilli
Vice President, Customer Service & New Business
Foresters Financial
Member, Customer Engagement Leadership Council
Yamila Harris
Global Head of Support and User Experience
Munich Re Americas Services, Inc.
Member, Customer Engagement Leadership Council
Tom Jackson
Director, Technology North America
The Avon Company
Christopher Keenan
Executive Director, Worldwide Medical Customer Engagement
Bristol Myers Squibb
Member, Customer Engagement Leadership Council
Amod Kelkar
Vice President, Customer Service
Honda Aircraft Company
Shana Kelly
Senior Director, Athlete Engagement
DICK’s Sporting Goods
Dan Leslie
Senior Director, Business Operations
Lending Club
Jeffrey Newman
Manager, Customer Care
Porsche Cars North America
Asha Poitier
Manager, Inforce Contact Center
Foresters Financial
Associate Member, Customer Engagement Leadership Council
Alpa Shah
Global Vice President, Digital Transformation
Frost & Sullivan
Member, Customer Engagement Leadership Council