By Neil Crane, Vice President of Product & Technology, Cicero Inc., | Aug 5, 2020 | CC, CCE, CCS, CCW, CX Blog
Presentations by Neil Crane Vice President of Product & Technology Cicero Inc. Plus thought leaders from Genesys, ServiceNow and SurveyMonkey Frost & Sullivan is excited to announce the fourth installment of our ongoing live webinar presentations:Â Webinar...
By Chad Ghastin, Senior Manager of Customer Experience, JFK International Air Terminal | Aug 5, 2020 | CX Blog
Over the past months, I’ve received countless emails from companies and organizations that I do business with, and some that I can’t remember the last time I did business with. It’s encouraging to see that most of the messaging is thoughtful, but more than a few...
By Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group | Aug 5, 2020 | CX Blog
Chapter 3 – Soft-Serve Your Way to Self-Service Just like the self-service frozen yogurt stores, grocery stores with self-checkout, and banks with automated bank teller machines, you will find that self-service automation will require less staff and overhead....
By Steve Riddell, Head of Customer Experience, Better.com | Mar 18, 2020 | CC, CCE, CCS, CCW, CX Blog
Imagine my surprise when speaking at a recent summit for Customer Experience Officers when I asked the audience to define their “company’s customer experience”… and everyone seemed to struggle. Conferences are filled with seminars about the...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Mar 18, 2020 | CX Blog
Moderated by Nate Brown Head of Customer Experience UL, EHS 
