Customer experience no longer lives in a vacuum. More than ever, organizations need to weave the customer experience into every department, breaking down silos and making customer centricity part of the company’s DNA. This session will unpack the best practices for bringing a customer-first organization to life.
Call to Action:
- Inspire a CX mentality across the enterprise
- Demonstrate value and influence other departments to close the silos
- Partner with other functional areas to drive changeTh