We have all weathered unprecedented changes in the last year, and those changes will continue to reshape the very nature of customer contact and customer engagement as we know it, now and well into the future. As the customer contact industry continues to evolve, it’s critical to stay connected to the latest learnings and trends.

Joining the Customer Engagement Leadership Council is a great way to connect with a network of people and places, collaborate, and check in with peers to see who’s doing what. Membership offers countless opportunities to explore best practices and lessons learned, it’s an investment that can bring both tangible and intangible value and progress to you and your organization.

With dozens of ongoing virtual events led by industry experts, site tours hosted by leading companies, and in-person events returning in the fall…now is the right time to join the Customer Engagement Leadership Council.  Although we’ve always prided ourselves on our top-notch member programs we have exceeded even our own expectations recently with events like:

  • A Virtual Site Tour led by Merchants and Webhelp, two of South Africa’s most successful CX organisations
  • A Virtual Event Watch Party: Leveraging Data Driven Insights hosted by Yuko Araki Prichard, Vice President, Customer Experience Change Capability and Metrics, AARP
  • A Virtual Event: An Inside View into Bristol-Myers Squibb Global Contact Center Operations hosted by Council Member Christopher Keenan, Head, Worldwide Medical Customer Engagement, Medical Capabilities, Bristol-Myers Squibb

Get ready for Customer Experience Ecosystem: A Frost & Sullivan VIRTUAL Executive MindXchange this July… and a return to in-person events in the fall!

Membership will bring a full year of touchpoints for you and your team to create value together. Highlights include our Annual Meeting and networking event where you can play an active role in defining the Critical Industry Issues the council will focus on in the year ahead.

Ongoing in-person and virtual events form a key part of your membership. This includes access and invitations to an array of roundtables, case histories, site tours and more, all focused on relevant industry topics and growth opportunities, and led by customer contact pros and colleagues.

As a member you can attend our Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange VIRTUAL event in July and take advantage of the return of our flagship events in-pereson including Customer Contact West: A Frost & Sullivan Executive  MindXchange and Customer Contact Europe: A Frost & Sullivan Executive  MindXchange in the fall, with all post-COVID precautions in place.

Click here to learn more or apply for membership today.

About the Customer Engagement Leadership Council

The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level executives in customer experience, marketing, and customer care. The Council enables business leaders to deepen customer engagement by focusing on the intersection of critical business and technology issues that will drive growth for themselves and their organizations.