A Frost & Sullivan Webinar
A Frost & Sullivan Webinar
How To Make “Voice of Customer” Your Game Changer
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs. Buying decisions go way beyond price as we often pay a higher cost to shop at a particular place....
How to Bridge the Customer Experience (CX) Gap Across the Organization
Introduction Recently, a select group of CX thought leaders gathered to address the customer experience gap that is prevalent across so many organizations today. The discussion was moderated by Samir Sakpal, Director of Consulting, Information and Communication...
Mission-Driven Customer Experiences (CX): A Guide
So much has changed in the world of customer experience. Over the past many years, the concept of convenience has been the undisputed focus of most CX professionals. By saving the customer time and reducing effort, we earn their loyalty. While this is certainly still...
Improving Video Visits and Other New Patient Experiences
The COVID-19 pandemic has brought many new challenges in healthcare. Most importantly, providers want to ensure the highest quality of care and treatment to patients while minimizing the spread of the virus. Healthcare organizations have had to adapt quickly from...