Does Art or Science Deliver the Best Customer Experience?
I’ve always loved the Frost and Sullivan customer contact center events…but this year it was especially sweet to come back together with so many folks I’ve not been able to see in a couple of years. The energy was off the charts with people finally able to brainstorm...
Essential Take-Aways from the 17th Annual Customer Contact Center West: A Frost & Sullivan Executive
MindXchange
Introduction The 17th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. The event consisted of inspiring keynotes, breakout sessions, a Family...
Unleashing the Full Potential of CX Technologies
10 Ways Contact-Center-as-a-Service (CCaaS) Solutions are Creating a Competitive Advantage
Providing the best customer experience is an excellent way to build customer loyalty – and boost ROI and profitability. Here are 10 ways that strategic Contact-Center-as-a-Service (CCaaS) solutions are helping contact centers gain a competitive advantage. 1. Agent...
