It Comes Down to Trust: A Tool Based Index to Building Cohesive, Productive, Profitable and Happy Teams
“Build versus Buy” for Omni channel Contact Center AI Applications
The question of whether to build or to buy is a heavy one to weigh. It’s a dilemma that many business owners and digital leaders face at some point. There is another added level of complexity, the uncharted territory and relatively new area of Natural Language...
Crowdsourcing – A Modern Agent Job Description for a New Business Landscape
Moderated by: Arnell Davis Senior Director, Enterprise Service Center Bristol-Myers Squibb Company Moderated by: Fred Kleiman Vice President, Customer Service AMC Networks...
The New Path Forward: Media and Entertainment Leaders Lean into Digital and Remote-first Agents
The media and entertainment market has repositioned its content to allow customers to stream at home or from anywhere. The extended duration of the COVID-19 pandemic has affected every industry in different ways. For some digital-native companies, lockdowns, and other...