Serendipity, Technology and Creating Opportunity
Frost & Sullivan recently posed a few timely questions to customer experience industry expert Vinod Varma, who will be leading a session, Rebooting Your CX Initiatives: Advancing from Insights, to Organizational Strategy, at Customer Contact VIRTUAL: A Frost &...
3 Key Ways to Create a Winning Touchless Experience
Last year COVID-19 rocked the way we live and conduct business. Overnight, customer expectations changed and for Safelite AutoGlass it meant that we had to change how we serviced customers. It is in our DNA to talk with our customers during service, to offer a...
Featured Video: Not All Superheroes Wear Uniforms,
They Wear Headsets Too
Harnessing Voice of the Customer to Drive Growth
When we talk about Voice of the Customer what do we mean? Well, in essence, it is the process of capturing the customer’s expectations, preferences and aversions. It doesn’t really matter what industry you work in, you are likely to face the same customer...